TERMS & CONDITIONS

Object

These conditions of sale aim to define the contractual relations between THE HOME COMMUNITY (hereinafter referred to as the seller) and the buyer, and the conditions applicable to any purchase made through the merchant site of THE HOME COMMUNITY: www. thehomecommunity.fr, whether the buyer is a professional or a consumer.

 

The acquisition of a good or service through this site implies unreserved acceptance by the purchaser of these conditions of sale. These conditions of sale will prevail over any other general or particular conditions not expressly approved by the seller. The seller reserves the power to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the buyer's order.

 

Your Customer Service

If you wish to join us, we thank you for contacting our

contact@thehomecommunity.fr or by phone at 06 16 12 17 13

You can reach us from Monday to Friday from 10 a.m. to 5 p.m.

 

The head office

1 place Delibes 13008 Marseille France

Intracommunity VAT number: FR 41 843 103 284

 

Confirmation of the order

The automatic registration systems are considered as proof of the nature, content and date of the order. The seller confirms the acceptance of his order to the customer at the email address that he will have communicated. The information given by the buyer when ordering commits the latter: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be delivered. the product. The sale will only be concluded after confirmation of the order and validation of payment. The seller reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.

 

If you have decided to pay by bank transfer, here is the account information to be credited with your order number as the title.

Qonto Bank

IBAN: FR76 1695 8000 0164 1369 7629 489

BIC / SWIFT: QNTOFRP1XXX

Paris, France.

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Cancellation of the order

You are free to cancel your order, we will refund your full payment unless you cancel your order, already in shipment, we will then invoice you for the delivery costs. We will therefore refund you the remaining amount of your payment.

EXCEPTION: In the event of cancellation of an order concerning a sofa / sofa, 30% of the amount of the order will be invoiced to you. Sofas / sofas cannot be returned as they are made to order and ordered on demand as well.

Photos - Technical sheets

The photographs of the products are given for information only and are not contractual.

Despite all the care taken in the construction of our catalog, errors and omissions may appear.

Prices and terms of payment

The products are supplied at the prices in effect at the time the order is placed.

The prices are displayed in Euros and inclusive of VAT.

Prices are net, including packaging, except for special packaging invoiced in addition.

All our prices are subject to change without notice. However, you can ensure the validity of the price of the products with the corresponding order form (or quote) for 5 working days. All taxes, duties, and other miscellaneous duties to be paid in application of French regulations are the responsibility of the buyer.

 

payment methods

We use the following payment services:

-Visa / Mastercard / Carte Bleue

-Bank transfer

-Paypal

 

Delivery and deadlines

Delivery in Europe.

The delivery is made by the direct delivery of the product to the buyer by the carrier.

Delivery times are only indicative and cannot give rise to a claim for damages in the event of delay due to any event. Our goal is to process your order within 24 hours. Delivery times are approximately 4 to 5 working days.

In any case, delivery on time can only take place if the buyer is up to date with his obligations towards us, whatever the cause of his possible failure.

In case of unavailability of the ordered product, in particular because of our suppliers, the consumer will be informed as soon as possible and will have the possibility of canceling his order. The consumer will then have the choice to wait for the product to be supplied in stock or to request reimbursement. The information on the availability of the products being transmitted by our suppliers, the unavailability of the product can not engage the responsibility of the seller nor give rise to the right to damages for the customer.

Under no circumstances can the seller be held responsible for reasons of force majeure. The following are considered as force majeure releasing the seller from his obligation to deliver: war, riot, fire, strikes, accidents, theft and the impossibility of being supplied.

 

Reception

Without prejudice to the arrangements to be made vis-à-vis the carrier, any complaints regarding apparent defects or non-conformity of the product delivered to the product ordered or to the packing slip, must be formulated in writing within 24 hours. following the date of receipt of the goods by the buyer.

It will be up to the buyer to provide any justification as to the reality of any defects or anomalies observed.

The buyer must leave us all facilities to proceed to the observation of any defects to allow us to remedy them.

The buyer will refrain from any internal technical intervention on the item possibly in question, this clause applying all the more to any third party, even if he is mandated by the buyer.

 

Reservation and ownership - Application

The transfer of ownership of the thing sold is subject to full payment of the price at maturity by the buyer.

However, the risks of loss, damage or destruction of the things sold are transferred from one year, delivery completed.

In the event that payment is not made within the time limit, mentioned on the invoice (s), provided for by the parties, we reserve the right to take back the item delivered and, if we wish, to terminate the contract.

 

Compliance, warranty and liability

In accordance with article L211-4 and article L211-5 of the Consumer Code, the seller is required to deliver goods in accordance with the contract and the use usually expected of a similar good, corresponding to the description given by the seller and present the qualities that a buyer can legitimately expect in view of the public statements made by the seller.

Under normal use, our products have a 2-year warranty. For any warranty claim, proof of purchase is essential.

The seller cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products sold. The seller's liability is systematically limited to the value of the product in question determined on the date of its sale, without the possibility of recourse to the brand or the company producing the product.

The seller's liability is systematically limited to the value of the product in question determined on the date of its sale, without the possibility of recourse to the brand or the company producing the product.

 

Retention of title - Claim

In the event of non-payment by the purchaser, we may, without losing any of our rights, demand by registered letter with acknowledgment of receipt the return of the goods at the expense and risk of the purchaser. We can unilaterally and immediately have an inventory of the unpaid goods held by the buyer.

 

Withdrawal

In accordance with articles L 121-20 et seq. Of the Consumer Code, you have 14 days to exercise this right of withdrawal without having to justify reasons or pay penalties.

Return shipping costs are the responsibility of the customer.

The goods must be returned in new condition and suitable for resale in their original packaging, accompanied by the invoice. The refund of the initial amount of the order will be made within 2 weeks. The initial transport costs of the order will not be reimbursed.

 

Applicable law

These general conditions of sale are subject to French law in accordance with the LEN law of June 21, 2004. In the event of a dispute or complaint, the consumer will first contact the seller to obtain an amicable solution. The competent court in matters of dispute is the Paris Commercial Court.