DELIVERY, RETURNS & EXCHANGES

DELIVERY, RETURN & EXCHANGE

 

THE HOME COMMUNITY deliveries are made by GLS France; and by Fed ex and Dacher for large items.

 

How much are the delivery costs I have to pay?

Shipping costs vary depending on your postal code.

France :

• Free delivery over 120 euros of purchase for Metropolitan France (except for furniture, large lamps, rugs or other large items).

• Small items: for an amount of 10 euros to 30 euros of purchase, depending on the country of destination. Please verify your country on the shopping cart page.

• Small furniture (including large lamps, rugs or other medium-sized items): 30 euros

• Large furniture and large items are shipped by pallet or special transport. Price: from 40 to 110 euros.

• For large or professional / B2B orders: a quote with shipping costs will be provided for shipments that require more than one or two pallets.

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CORSICA

• Corsica pallet delivery: 160 EUR per pallet (Europallet 80x120cm, maximum height 2.2m).

• Please consult us and send your request and your shopping list to contact@thehomecommunity.fr

 

SHIPMENTS OUTSIDE EUROPE outside Switzerland

IMPORTANT: No VAT is charged when you place an order on our website. VAT will be charged to you by the customs of your country

• 20kg (e.g. lighting and small furniture or decorative items): 100 euros excluding VAT

• Shipping of large items: Please request a quote by sending your basket and delivery address to: contact@thehomecommunity.fr

 

How quickly is the delivery made?

In theory, any order placed before 11 a.m. is processed the same day. However, an order's preparation and processing time may be longer depending on the item and require between 1 and 2 working days. As soon as your order is ready to be shipped, you will receive a confirmation email, from that moment you can take into account the deadlines given by the carriers.

The buyer must consult his account on www.thehomecommunity.fr after receiving the parcel tracking email.

Parcel tracking is available and visible in "My orders".

If delivery fails after 1 or more attempts and the order is returned to sender, delivery charges will not be refunded. If you would like to receive the order again, we will charge additional shipping costs.

How do I see if a product is in stock?
The delivery time is indicated for each product on the description sheet.

Am I automatically informed when delivery times change?
We try to inform you as well as possible when a product cannot be delivered within the time indicated. You will be informed by e-mail or telephone.

What happens when I order multiple products with different delivery times?
We are waiting for the order to be complete so that we can send it all at once. However, we will contact you to find out if you would like to receive a partial order or wait for the order to be complete.

Can I track the status of my order?
Once the order has been shipped, you will receive a tracking code from the shipping company.

Who delivers my order?
All deliveries are made by La Poste services except furniture. La Poste delivers your order to you during the day at the address you provided. Tip: You can also have your order delivered to your workplace, so you can be sure of receiving it quickly.

Large pieces of furniture are delivered on pallets by Fed-ex or Dacher.

In the event of refusal or absence during delivery of the pallet, the actual delivery costs will be invoiced to the customer in the event of the pallet being returned to our warehouse.

 

How is the furniture delivered?
The carrier responsible for delivering your order will contact you to arrange an appointment. Some pieces of furniture require a minimum assembly.
Delivery is made at the door (bottom of building or house).

Please report a delivery concern within 24 hours and take photos of the goods and packaging / box immediately upon arrival of the goods.

If the damage is not reported within 24 hours, we will not be able to open an Insurance case.

 

How are fragile items packed?
Fragile goods are overpacked.
We use new and quality cardboard boxes.

I have a question about a feature of an item?
If you have any questions regarding the color, size, or packaging of an item, you can reach us by email at contact@thehomecommunity.fr or by phone at 06 16 12 17 13.

 

 

RETURN & EXCHANGE

 

You have the right to a cooling-off period of 14 days

You are entitled to a 14-day cooling-off period, which means that within 14 days you can indicate that you want to return your order. Please contact customer service with your order number and the items you wish to return: contact@thehomecommunity.fr

• Returns must be pre-authorized by The Home Community.

• You are responsible for the cost of returning the items.

• We send you a return slip by email and you can return your package to the post office of your choice.

• In case of return by carrier, the amount of the return costs will be communicated to you by email.

 

IMPORTANT:

In case of cancellation of order concerning a sofa / sofa, 30% of the amount of the order will be invoiced to you. Sofas / sofas cannot be returned as they are made to order and ordered on-demand as well.

Return conditions

 

• Are there any costs associated with returning an order?

Returned orders are only processed when the order - where possible - is returned intact, in its original packaging, and in a sturdy shipping carton. In the case of products that are damaged or which have clearly been used or without their original packaging, we reserve the right to refuse this returned order or to charge the cost of the damage.

If you want to return a product that was delivered on a pallet, you will need to return it to us on a pallet, we can arrange to send the carrier and the cost of the service will be 90 EUR.

• Can I return my order at any time?

The right to return expires after fourteen working days, after which the warranty period comes into force. When returning your order, please note the following:

• • Cross references do not apply to wallpaper

  • Returned orders are only processed when the order - where possible - is returned intact, in its original packaging, and a sturdy shipping carton. In the case of damaged or clearly used products, we reserve the right to refuse this returned order or charge the damage's cost.

 

• Can I give my order or exchange it with the driver?

Unfortunately, this is not possible.

 

• Is my referral processed promptly?

When you return a product, you receive a confirmation as soon as it is received and processed. Within 2 weeks, the sum of the returned items will be returned to you or you will receive a new product. To be able to process your return as quickly as possible, it is necessary that you contact us by email.

 

• My order is incomplete or damaged, what should I do?

Warning! Important delivery information

When receiving your order, please check the package and ideally the product (s) sent before accepting the package (s). If there is any external damage to the package, please note it on the delivery slip signed by the delivery person, and follow the following instructions in the event of a damaged product:

 

Step 1 - Photos of damaged products and packaging

• One or more photos of the damage

• One or more photos of the entire product

• One or more photos of the inside of the packaging, including the material used for the packaging

• One or more photos of the outside of the packaging, including at least one photo with the label visible

Step 2 - Description of the damage

• Please send an email with the photos (Step 1) including a clear description of the damage within 24 hours of receipt of the package to: contact@thehomecommunity.fr

Step 3 - Wait for confirmation of your complaint

• We will respond to your complaint within 24 hours to let you know if your complaint is complete or if we need further information. In the event that your complaint is approved, a new product will be sent to you within 24 to 48 hours. If the item is not in stock, you will be notified of the expected delivery date.

 

Warning! Important delivery information

In the event of a lost package or a package signed and delivered but not received by you, we must open a file and an investigation with the carrier. Therefore, we will not be able to return your order or refund it to you before the end of the investigation, which can last up to 3 weeks. You will have to sign a certificate of non-receipt before the opening of the investigation.

 

Questions about parcel tracking?

For any questions regarding your delivery, please use the tracking code that was sent to you by email. Read the information there carefully. In the event of a change of address or if you do not see any update regarding the delivery of the package for more than 5 days, please contact customer service by email.

 

What happens if I am not at home during the delivery?

If you are not at home during the first delivery, your package will be delivered to the nearest relay point. You must then go and collect it within a maximum of 14 days, after which the package will be returned to the sender. If the package is returned to us because it was not collected on time, the costs of a new shipment will be borne by the customer. This is why we advise you to be attentive concerning the tracking of packages.

 

Delivery outside Europe?

The delivery time for orders outside Europe is between 4 and 10 working days. However, it may take up to 30 days for customs in your country to clear your package. If after 30 days your package has still not been cleared through customs, please contact our customer service by email.

 

Delivery by pallet by a carrier?

You will always be warned in advance of a shipment by pallet. If you are not present on the date and time agreed in advance with the carrier, the additional costs associated with a second shipment will be borne by the customer. Additional costs may vary depending on the size and number of pallets, but the average is 100 euros.

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